Very Happy Seller Very Professional with everything he does. Great knowledge, but if he's not sure he tells you and gets back with an honest answer. Very Honest and honourable (not seen in all agents) Would not hesitate to recommend or use him for future sales.
A top professional - knowledgeable,skillful, trustworthy, outstanding Richard Simpson was the team leader who successfully helped us with our sales campaign. His personal engagement in the process was essential. His skill and insight resulted in an outstanding sale price that we never anticipated. An initial inspection of the property was an eye-opener. We understood very quickly that Richard had a keen eye for detail and the depth of knowledge and experience to understand market perceptions of a property, so when he provided advice about presentation we followed it. It helped us enormously that Richard was able to recommend reasonably priced tradespeople. We followed all of his advice to the letter and found that it was spot on, key to presenting the property at its best. Communication was honest throughout. We wanted a real estate agent who could give us a realistic appraisal of the property. At our first meeting Richard explained the ins-and-outs of the sale and then, once the property was open for inspection, followed up with very detailed weekly reports which were provided at a granular level. The reports kept us informed about interest in the property and helped us evaluate our progress. We read them very closely and relied on them to judge how we were doing. We were able to ask questions, which were answered promptly. The communication was honest so we could rely on it to give us an accurate perception of what was going on. This became apparent on auction day with the excellent sale result. The sales process was methodical and went like clockwork. Inspections were conducted efficiently. Richard and his team presented a friendly, approachable face to all those who asked about the property. They were reliable and very professional. Above all, throughout the process we valued the fact that we could trust Richard. We trusted his expertise, his experience, his professionalism and his honesty. We can't recommend him highly enough. He is a top agent who really knows his stuff.
As always, Richard provided gold star service. He was clear, attentive, professional and reliable. Richard's market knowledge is excellent. We refer people to him and describe him as our top pick. We have been dealing with W.B Simpson for four generations and would choose no other real estate agent. He was also so supportive of us personally in our selling our family home of 50 years.
I spent 3 years leasing a property with Sally Priestley as my agent. Sally is always willing to help - quick to respond and always in a kind, cheerful and humorous manner. She has helped myself and my previous housemates navigate the tedious battlefield of renting as young adults - we appreciated her help and persona very much!
A pleasure doing business Richard was great to deal with, from the earliest discussions, to keeping us abreast of developments throughout the campaign, right through to completion of the sale process. He really knows his business. He lives and breathes it. He is also both ethical and affable. How refreshing!! Richard managed our rental property for years. Asking him to manage the sale was a no brainer. Thank you Richard and all the staff at W. B. Simpson & Son.
Outstanding communication, knowledge and service. Highly recommended. Richard came highly recommended from friends of ours. His guidance through the selling process has been invaluable for us. Richard's experience and comprehensive knowledge of the real estate market is second to none. He kept us updated at every step of the way and has worked with us to ensure that we achieved the very best price for our apartment. We are more than happy with the outcome and would recommend Richard and his team without hesitation. W. B. Simpson & Son is a wonderful local family business with an outstanding level of service that is rare to find these days.
Rented in North Melbourne for 18 months and couldn't have been happier with the service. Sally went above and beyond to make sure we were happy at all times, she organised for a heater to be installed during winter an organised a dehumidifier for the week after a period of heavy rain when the house took in a bit of water. Highly recommend this agency after some bad experiences with previous agents who just didn't care. Thanks Sally!
WB Simpson were always responsive, considerate and helpful throughout our tenancy. The house was old and required a number of interventions by tradesmen during our stay. It all happened quickly and without fuss. Our departure was handled professionally and without complications. On a personal level, Richard, Candice and Ben are competent, friendly, reasonable and very approachable. An excellent agency.
We were lucky enough to have Sally Priestly as our agent for 1.5 years. She was always ready to help and sorted any issues we had within 12-24 hours, either a phone or email away, we always felt supported by her. She is friendly and approachable and we will miss her as our property agent.
Candice is a very dedicated and helpful individual who takes great pride in what she does. She and the team at W.B Simpson & Son are truly professionals when it comes to real estate and related matters. Highly recommended to anyone and keep up the great job guys! Thank you Candice.